Access to detailed information on Cuadra customer support services, as well as registration for training and other events, is available only to STAR customers and requires a Username and Password. The complementary STARFISH downloading system is intended only for STAR System Managers.

Customer Support

Cuadra's Support staff is always available to help customers on any and all matters relating to STAR.

"Help-desk" support is available from 8:30 a.m. to 8:30 p.m. Eastern time on weekdays, except for federal holidays. For support, contact us.

Cuadra offers training services for both new and experienced STAR users—at CA offices or over the Internet through web-based conferencing. It also offers periodic "STAR Previews and Spotlight Sessions" at no charge to introduce customers to new STAR releases, new features or new applications, as well as innovative uses of STAR by customers.

Cuadra Associates prides itself on the quality and responsiveness of its customer support, and it requires the same qualities in its resellers. Whether a question is from a new user or a highly experienced one, and whether a question can be answered easily or requires extensive research and interaction, users can count on receiving courteous service from a competent customer-support professional.

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